Core Values
We demonstrate the Big Heart core values as a natural part of our work environment. These core principles serve as the compass for how we, as One Company, achieve great results.
Bravery
Inclusiveness
Genuineness
Humility
Empathy
Accountability
Respect
Teamwork
- BRAVERY
- To Take Initiative, Be Decisive, and Act with Urgency
Encourage Yourself and Others To:
- Be bold and decisive – take the initiative to lead yourself and others
- Act with urgency – be proactive and independent by providing your own direction
- Act without fear of failure
- Innovate and create solutions to overcome challenges
- Speak up with courage – ask questions and give input, even when facing difficult conversations
- INCLUSIVENESS
- To Embrace Diversity, Value Others, and be Openminded
Encourage Yourself and Others To:
- Foster an environment where we embrace diversity in the workplace
- Recognize the advantages a diverse team has to offer
- Practice open-mindedness, valuing everyone’s thoughts, contributions, and involvement
- Accept each individual for who they are
- GENUINENESS
- To be Honest, Transparent, and have Integrity
Encourage Yourself and Others To:
- Be honest and transparent amongst peers, supervisors, customers, and all company stakeholders
- Act with integrity – even when no one’s watching
- Be true to yourself – express yourself honestly
- HUMILITY
- To Listen First and Receive Input with Grace
Encourage Yourself and Others To:
- Listen first to understand, not only to respond
- Be open to new ideas
- Be humble – ask for help when needed and welcome input from others
- Respect guidance from others and receive constructive feedback with grace
- Pursue learning – work to expand your knowledge, skills, and abilities
- EMPATHY
- To Care and Understand
Encourage Yourself and Others To:
- Care and understand – have patience and be mindful of others
- Acknowledge customer and team member needs
- Find and share common ground – put yourself in someone else’s shoes
- ACCOUNTABILITY
- To Take Ownership and Meet Commitments
Encourage Yourself and Others To:
- Be responsible for your own work and actions
- Hold commitments and deliver results
- Take ownership of both accomplishments and setbacks
- Respond to and resolve issues in a timely manner
- View mistakes as an opportunity for growth, learning while continuously moving forward
- RESPECT
- To Treat Everyone with Dignity, Appreciation, and Kindness
Encourage Yourself and Others To:
- Treat others how they would like to be treated
- Act with kindness and compassion – towards oneself and others
- Respect every individual as a person – not only based on their authority
- Listen to everyone’s opinions and support their decisions
- Appreciate peers’ contributions, achievements, and unique abilities
- TEAMWORK
- To Communicate, Contribute, and Work Towards a Common Goal
Encourage Yourself and Others To:
- Communicate and collaborate across teams, being accepting of new ideas
- Recognize unique skillsets and work together towards a common goal
- Help others and not fear receiving help
- Act with a positive mindset, seeing challenges as opportunities for change
- Be mindful of how your decisions impact colleagues, teams, and stakeholders
- Foster an environment of support by leading, bringing teams together, and enabling others to succeed by removing obstacles
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