Core Values

We demonstrate the Big Heart core values as a natural part of our work environment. These core principles serve as the compass for how we, as One Company, achieve great results.

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Bravery
Inclusiveness
Genuineness
Humility
Empathy
Accountability
Respect
Teamwork
BRAVERY
To Take Initiative, Be Decisive, and Act with Urgency

Encourage Yourself and Others To:

  • Be bold and decisive – take the initiative to lead yourself and others
  • Act with urgency – be proactive and independent by providing your own direction
  • Act without fear of failure
  • Innovate and create solutions to overcome challenges
  • Speak up with courage – ask questions and give input, even when facing difficult conversations
INCLUSIVENESS
To Embrace Diversity, Value Others, and be Openminded

Encourage Yourself and Others To:

  • Foster an environment where we embrace diversity in the workplace
  • Recognize the advantages a diverse team has to offer
  • Practice open-mindedness, valuing everyone’s thoughts, contributions, and involvement
  • Accept each individual for who they are
GENUINENESS
To be Honest, Transparent, and have Integrity

Encourage Yourself and Others To:

  • Be honest and transparent amongst peers, supervisors, customers, and all company stakeholders
  • Act with integrity – even when no one’s watching
  • Be true to yourself – express yourself honestly
HUMILITY
To Listen First and Receive Input with Grace

Encourage Yourself and Others To:

  • Listen first to understand, not only to respond
  • Be open to new ideas
  • Be humble – ask for help when needed and welcome input from others
  • Respect guidance from others and receive constructive feedback with grace
  • Pursue learning – work to expand your knowledge, skills, and abilities
EMPATHY
To Care and Understand

Encourage Yourself and Others To:

  • Care and understand – have patience and be mindful of others
  • Acknowledge customer and team member needs
  • Find and share common ground – put yourself in someone else’s shoes
ACCOUNTABILITY
To Take Ownership and Meet Commitments

Encourage Yourself and Others To:

  • Be responsible for your own work and actions
  • Hold commitments and deliver results
  • Take ownership of both accomplishments and setbacks
  • Respond to and resolve issues in a timely manner
  • View mistakes as an opportunity for growth, learning while continuously moving forward
RESPECT
To Treat Everyone with Dignity, Appreciation, and Kindness

Encourage Yourself and Others To:

  • Treat others how they would like to be treated
  • Act with kindness and compassion – towards oneself and others
  • Respect every individual as a person – not only based on their authority
  • Listen to everyone’s opinions and support their decisions
  • Appreciate peers’ contributions, achievements, and unique abilities
TEAMWORK
To Communicate, Contribute, and Work Towards a Common Goal

Encourage Yourself and Others To:

  • Communicate and collaborate across teams, being accepting of new ideas
  • Recognize unique skillsets and work together towards a common goal
  • Help others and not fear receiving help
  • Act with a positive mindset, seeing challenges as opportunities for change
  • Be mindful of how your decisions impact colleagues, teams, and stakeholders
  • Foster an environment of support by leading, bringing teams together, and enabling others to succeed by removing obstacles

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